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International Orders

Welcome to our international customers! Although healthyonline is based in New Zealand, we have over two decades of online experience delivering our health products to happy customers all over the world.

This page has been specifically designed to help you order products from our natural health products website.

Currency

All prices at healthyonline are in New Zealand dollars (NZD).

As of the 9th of November 2017, one NZ$ was equivalent to about US 70 cents.

This means that a product advertised at NZ$20 will only be around US$14.

To convert our prices to your own local currencies value, simply use the convenient currency conversion link within the Shopping Basket when placing your order.

International Delivery

healthyonline products are delivered internationally by DHL and New Zealand Post. All international parcels and sent by first class insured airmail.

Timeframes:


Delivery costs:
Freight charges are based on your order’s total weight and final destination.


For your information, an order comprising two products would typically cost an additional NZ$9 (about US$6) to send to North America or Japan. To send to Australia would be around NZ$7.

Process:

Customs

Customers are responsible for any customs or taxes imposed on foreign orders.

Before placing your order, please check with your local authorities, to ensure that there are no special requirements for importing health supplements. These requirements may include import duties or taxes. These costs are not the responsibility of healthyonline.

Customs regulations in most countries will allow the 'personal importation' of health supplements. However please ensure that any product you order is not prohibited in your own country. Please note that healthyonline will not be held responsible for the replacement or refund of any products that are confiscated or returned by your country's Customs Office.   

Products may be returned by customs to us rather than confiscated in these situations. However refunds for internationally shipped products returned to us, due to incorrect address or customs issues are entirely at our discretion. This is due to the length of time returns of this nature may take and the potential for the products to degrade.  In these situations we will reship returned items after payment of the appropriate shipping charges, on request.

Tracking your order


If you have a query regarding the delivery of your order, please contact Customer Service and quote your order number. We will attend to your inquiry promptly.

The healthyonline Guarantee to You

Your total delight is our aim. And what's more our products and services come with a 100% total satisfaction guarantee.

healthyonline provides a range of health products from reputable New Zealand, Australian, United States, German and other international health companies and suppliers. All our products and services come with a 30-day money back guarantee. If you are not completely satisfied we'll be pleased to replace the product or give you a full refund of the purchase price, less delivery fees if applicable.

We only stock products that meet our strict quality standards, so that the products are clinically effective.

Every item we sell reflects our commitment to give you exceptional value, quality, and service.

Updated November 2017

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