Phone 0800 HEALTH

How to Shop at healthyonline

Here are some quick tips on using our website. If you have any suggestions on how we can improve our website, please email us at suggestion@healthy.co.nz

Finding Products and Information

By Search

If you know the name of a product (or a key ingredient), use our Search Products box on the navigation bar. Products that match your search will be listed in alphabetical order. Use the Advanced Search to include brand, health topic or keywords.

By Product Category

Browse through the different product categories on the left to find relevant products.

By Health Topic

Select a Health Topic from the drop down box for related products and health information compiled by our Naturopathic team. Or click to view All Health Topics.

Help Me Choose

Allows you to conveniently browse by Product Category, by Health Topic or by Body System

Adding products to your Shopping Basket

At any time you can add a product to your Basket by clicking the "Add to Basket" button. You will then be taken to the Shopping Basket page where you can alter the quantity of any item, continue shopping or proceed to the checkout.

Your order can be viewed at any time by Checking Your Basket. If you want to make any changes, click the “Update Order” button to save any changes.

Customer Membership

You can create a healthyonline customer membership easily. With membership you can look up your previous orders and reload shopping baskets from a previous visit. You also don’t need to fill out as much information next time you shop with us.

Create your healthyonline membership now.

Checkout

Once you've found everything you're looking for and have added them to your Shopping Basket, click the "Place Order" button.

You will be prompted for your delivery details and to select a payment method.

Credit Card - If you choose to pay by credit card, your credit card information will be processed by our Secure Server, which ensures your credit card details are safely encrypted for your total privacy.

visamastercardamerican expressdiners clubjcb
 

Direct Credit (NZ customers only) - You will be directed to a page with direct credit instructions including our bank account information and reference details.

Cheque (NZ customers only) - Please post your printed order details, together with your payment to:

healthyonline
Freepost 73533
PO Box 101504
North Shore
Auckland 0745

Your order will be dispatched as soon as payment is received.

Order Confirmation

You will be sent an automatic Email by healthyonline confirming receipt of your order, to the email address you enter in the order form.

Once your order has been processed, our customer service team will send another email, confirming dispatch of your order. We aim to process orders within 24 hours, during the working week.

Other ways to order from us

Your privacy and security at the healthyonline website are guaranteed (see our privacy and security policy). However, if you prefer not to enter your credit card details through our secure server, you can still shop with us! Simply print out your order form at the end of the checkout process, then either:

Phone 0800 HEALTH (toll free within NZ) or +64 9 443 2584 (Outside NZ) or

Fax to 09 443 2068 (+64 9 443 2068) or

Post to:
healthyonline
PO Box 101504
North Shore
Auckland 0745

Or, if you're in Auckland, come and see us at our retail shop in Glenfield.

Orders sent by mail, fax or phone can be paid by credit card. For NZ customers we also accept personal cheques or direct credits.

Delivery and Timeframes

Further information can be found in our Customer Services section.

Updated October 2013

 

 

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