Free* NZ delivery. Orders over $50Phone 0800 HEALTH

Customer Service

Welcome to healthyonline your secure source of high quality vitamin, mineral, herbal and sports products, as well as free health information online. We also stock a wide range of natural skin care and cosmetic products, as well as pre-packaged organic foods and home care products.

Find us at www.healthy.co.nz

You'll find our friendly team at healthyonline are always available with well researched health information and the highest quality health supplements. We continually update this site with the latest in health and product research, to ensure that we offer our customers the highest quality and value products available.

Customer Membership

You can create a healthyonline customer membership. You can then look up your previous orders and reload shopping baskets from a previous visit to our Internet shop. You can create your healthyonline customer membership now, or login as an existing member.

Login as an existing customer
Create a new healthyonline customer membership

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healthyonline customer service

Select one of the options below and find out more about healthyonline

About healthyonline
Contact Customer Service
What's in Store for you at healthyonline
healthyonline Guarantee to You
Privacy and Security
Orders. How to Shop with healthyonline
How to Use the Shopping Basket
Other Methods to Order from Us
Payment Options
Order Charges and Delivery
Tracking your Order
Back Orders
Returns and Exchanges
Goods and Services Tax
Prices
Our Retail Store
Our Team

About healthyonline

At healthyonline your health and vitality are our business. Our friendly team are dedicated to keeping you feeling great, and having more energy naturally. We want you to be healthy and happy!

At healthyonline, we only stock the highest quality natural health supplements. These are preferred because of their effectiveness with minimal side effects. We try and ensure that all products listed are either organically or wild grown sourced. We have a GE Free policy and do not stock or recommend the use of any Genetically Modified ingredients.

At healthyonline we spend a lot of time researching different health products available on the market. The fact is that not all supplements are created equal. Many are not correctly combined or use low quality ingredients, with the addition of reactive fillers and binders, to lessen the cost of manufacture.

At healthyonline we only stock those health products that meet our strict quality standards. This means you'll receive the best natural health products available, backed up with ongoing support and information from qualified natural health professionals, if required.

healthyonline is a division of The Natural Health Clinic Ltd, whose owner Leanne James is both a Medical Herbalist and Iridologist. If you are passing through Auckland, please feel free to drop in and visit our health shop. You can view our location map or find out more about us.

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Contact Customer Service

Want to reach someone in Customer Services?

By Phone
8.30am - 6pm Monday to Friday (New Zealand Time)
10am - 2pm Saturday
Call us toll free on 0800 HEALTH (0800 432 584 within New Zealand)
International callers phone on +649 4432 584

By Fax
Fax us anytime on 09 4432 068
International callers fax on +649 4432 068

By Email
Please send any:
Suggestions about our Web site content to suggestions@healthy.co.nz
Shopping questions to service@healthy.co.nz
Health questions to herbalist@healthy.co.nz

By Mail
Please forward all mail to:
healthyonline
Freepost 73533 (freepost applies in NZ only)
PO Box 1164
Shortland St
Auckland 1140
New Zealand

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What's in store for you at healthyonline

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Privacy and Security

We respect your privacy and will hold all your personal details in the strictest confidence. We will never rent, sell or give your name, email address or any other personal details to anyone else.

You can rest assured that all our transactions are carried out in a secure environment. We use the latest encryption methods to protect your privacy. You can find out more about our privacy and security policy here.

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Orders - How to shop with healthyonline

Ordering is extremely simple and carried out while you're online to healthyonline. Just click on the "Add to Order" button, which appears with every product displayed. You will then be taken to the order screen and can choose the quantity of each item you require.

Your order can be viewed at any time and you can add to, alter or delete any or all of the items in your shopping basket. Any or all of your order can be altered or cancelled at any time prior to confirming it at the checkout. More information on how to shop here.

When you have reviewed and submitted your order, it is automatically sent to our Customer Services Staff. You will be sent an automatic Email by healthyonline confirming receipt of your order, to the email address you entered in the order form. A second Email will be sent by healthyonline customer service staff confirming dispatch of your order.

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How to use the Shopping Basket

The shopping basket will be presented to you as you add products to your order. Your shopping basket can easily be accessed at any time by clicking the "Check Your Basket" button. This is located near the bottom of the menu, on the left of each page.

Adding Items to the Shopping Basket
To add any item to your basket, just click on "Add to Order" next to any product listing. You can continue shopping using any of the methods described below, or you can proceed to the checkout by clicking the "Place Order" button from the Check Your Basket page.

Changing Quantities
If you want to change the quantity of any item(s), just type the new quantity in the quantity field for each one you wish to change and click on "Update Order" button. The quantity changes will not be saved unless you click this button!

Checkout
Once you've found everything you're looking for and have added them to your shopping basket, click on "Check Your Basket" button. Then click the "Place Order" button. You will be prompted for your delivery details and a payment method in the next screen that appears.

You'll then enter billing and shipping addresses. If you choose to pay by credit card, your credit card information will be processed by our secure server, which ensures your credit card details are safely encrypted for your privacy. You will be sent confirmation of your order by Email.

If you choose to pay by cheque (New Zealand cheques only), please post the printed order form, together with your payment to:

healthyonline
Freepost 73533 (freepost applies in NZ only)
PO Box 1164
Shortland St
Auckland 1140
NEW ZEALAND

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Other methods to Order from us

Your privacy and security at our healthyonline Web site are guaranteed. You can find out more information about our privacy and security policy here.

However, if you prefer not to enter your credit card details through our secure server, you can still shop with us!

Just print out your order form during the checkout process, then either phone 0800 HEALTH (toll free within New Zealand) or fax your order through on the number below. If you're in Auckland, you can visit us at our retail Shop in Glenfield. You may also post your order by mail.

Orders sent by mail, fax or phone can be paid by credit card. We also accept personal cheques from New Zealand customers.

By Phone:
Calls are personally answered (by a human!) 24 hours 7 days
Phone toll free on 0800 HEALTH (0800 432 584 within NZ)
Auckland callers phone 4432 584
International callers phone +64 9 4432 584

By Fax:
Fax us anytime on 09 4432 068
Outside New Zealand fax on +649 4432 068

By Mail:
healthyonline
Freepost 73533 (freepost applies in NZ only)
PO Box 1164
Shortland Street
Auckland 1140
New Zealand

In Person:
Ideal Health
Cnr Wairau and 1 View Roads
Glenfield
North Shore City
Auckland

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Payment Options

healthyonline charges are in New Zealand dollars. ($NZ)

Once you are happy with your final order and have moved to the "Check Out", you will be asked to enter your name and delivery details, as well select your choice of payment method.

We prefer Visa and MasterCard.

We also happily accept the following cards:
American Express, JCB and Diners Club

visamastercardamerican expressdiners clubjcb

For your security, credit card numbers are protected with a high level encryption (SSL scrambling). You can find more information on our Privacy and Security policy here.

When you have reviewed and submitted your order, it is automatically sent to our Customer Services Staff. You will be sent an Email by healthyonline confirming receipt of your order, to the email address you enter in the order form. A second Email will be sent by healthyonline customer service staff confirming dispatch of your order.

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Order Charges and Delivery

Free* delivery to your door within New Zealand

New Zealand Shipping Charges
For your convenience, your order will be delivered promptly by courier, to most loactions. Order over NZ$50 and your supplement order is delivered frieght free* within New Zealand.  We will deliver your order to any destination in NZ - right to your home or business.

* All New Zealand orders under NZ$50 in value will have a delivery charge of NZ$3.50 applied. All Rural deliveries incur an additional fee of NZ$3.50. Orders of Food and Cleaning products, may incur additional delivery charges. You will be advised by email if your order is not frieght free, in these instances.

Our customer service team process all orders promptly and it will usually arrive at your preferred daytime delivery address within 24-72 hours.
 

International Shipping Charge
International orders will be shipped by first class insured airmail.  By selecting the freight region in the drop down box available on the shopping basket page, you will be able to see the total value of your order, including freight.

If the weight of your order is over 10kg we will calculate the freight due on receipt of your order, then Email you for approval of the freight charge, before processing your order.

Freight charges are based on your orders total weight and final destination. You will be sent an Email by healthyonline confirming receipt of your order, to the email address you enter in the order form. A second Email will be sent by healthyonline customer service staff confirming dispatch of your order.

For your information, an order comprising two products would typically cost an additional NZ$9 (about US$6.50) to send to North America or NZ$7 to send to Australia. You can expect your order to arrive within 5 to 7 business days of dispatch.

If you are experiencing any delay receiving your order, please do not hesitate to contact healthyonline Customer Services.

Customers are responsible for any customs or taxes imposed on foreign orders.

More information for International Customers can be found here.

New Zealand Customers Order Delivery
All orders, whether placed online or via mail, phone, or fax, are shipped immediately. To ensure prompt delivery, Monday to Friday our dispatch standard is to have all orders be on the way to you within 3 hours of receipt, providing that ordered items are in stock. All orders processed Monday to Friday by 3:00 pm NZ standard time will be shipped the same day, provided that items ordered are in stock.

New Zealand customers living in the Auckland metropolitan area who place their order by 10am Monday to Friday, can expect their order to be delivered the same day* if it is sent to a business address. All other orders should be delivered the next business day.
*The courier company we use, officially, has a "next day" delivery standard for all NZ metropolitan parcels, so we cannot guarantee same day delivery.

International Customers Order Delivery
International orders are dispatched by New Zealand Post, and will usually be delivered within 5 to 7 business days. All orders are sent by first class insured airmail.

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Tracking Your Order

healthyonline products are mainly delivered in New Zealand by Courier.   Internationally orders are shipped by New Zealand Post. They all provide an outstanding, fast, secure service.

When you have reviewed and submitted your order, our customer service staff will automatically prepare your order for prompt dispatch. We will then send you a confirmation of your order via Email. This Email will include a Courier ticket number to assist in tracking your order.

If you have a query regarding the delivery of your order, please contact customer services and we will attend to your inquiry immediately.

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Back Orders

Whenever possible, we try to ship your order as one complete shipment. However, if any items are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges). You will be advised if this is the case, when receiving confirmation of your order from healthyonline customer services.

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Returns and Exchanges

Your total delight is our aim. We support all our products and services with a 100% total satisfaction guarantee. If you are not completely satisfied, contact us within 30 days of your purchase and we will replace the product or give you a full refund of the purchase price less delivery costs, if applicable.

Every item we sell reflects our commitment to give you the best quality, service and value.

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Goods and Services Tax

All prices at healthyonline include GST at 12.5%.

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Prices

healthyonline will make every effort to maintain the prices displayed. Although our prices are subject to change without notice, we will always honour the price displayed at healthyonline, based on the displayed price at the time you submit your order to us.

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Our Retail Store

Ideal Health is physically located on the North Shore of Auckland city, in beautiful clean and green New Zealand. View our location map

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Our Team

We are dedicated to providing you with natural solutions for your good health. Meet the Ideal Health team here.

You'll receive the highest quality supplements...

At healthyonline, we only stock the highest quality natural health supplements. These are preferred because of their effectiveness with minimal side effects. We try and ensure that all products listed are totally natural, and where possible either organically or wild grown sourced. You'll receive only the best natural health products available, backed up with ongoing support and information, if required.

If you didn't find the answer to your question, please Email us at naturopath@healthy.co.nz and we will respond to your question personally.  Please allow 48 hours for a reply to this free service.

 

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